Support

Talk to humans who run integrations for a living

Datasync pairs every account with architects, integration engineers, and support leads who know your environment.

Reach us through the channels below or self-serve with curated documentation, runbooks, and status updates.

Open a ticket Check system status

Choose the channel that fits

24/7 incident desk

Critical production issues, partner outages, and SLAs.

Average response: < 15 minutes

Email NOC

Customer programs pod

Onboarding questions, roadmap planning, and program reviews.

Average response: same business day

Meet with TAM

Community & office hours

Weekly AMAs with architects, release notes, and best practices.

Live every Thursday at 11am ET

Self-serve resources

Browse curated documentation while you wait for a response or to unblock yourself.

Integration runbooks

Step-by-step guides for AS2, SFTP, and ERP cutovers.

Monitoring & alerting setup

Configure dashboards, smart alerts, and escalations.

Compliance & security docs

Download SOC 2, HIPAA, penetration tests, and policies.

SLA snapshot

Critical incidents

< 15 min

Response time, 24/7

Major incidents

< 30 min

Response within support hours

Change requests

1 business day

Program tweaks, partner adds